SHIPPING & RETURNS
We offer Free International Standard Shipping using Australia Post on all orders over $120 USD.
For order under $120 USD, we offer Standard Shipping using Australia Post for a flat rate of $10 USD.
- All orders placed Monday — Friday prior to 12pm AEST will be dispatched the same day.
- All orders placed on weekends, public holidays or after 12pm AEST will be dispatched the next business day.
- Australia Post International Standard Shipping ensures you’ll have your order delivered within 7- 10 business days however this can vary from country to country.
- Please note during holiday and periods of extreme high demand, delivery times can take an additional business day.
- Please ensure delivery details are correct as this will cause delays in delivery times.
- Once your order has been dispatched, you will receive a confirmation email with tracking to follow the delivery of your bikini.
Need your bikini sooner?
We offer Express International Shipping using Australia Post for a flat rate of $15 USD.
- This service ensures you’ll have your order delivered to your country within 3-5 business days.
- This does not ensure the length of time customs may hold items for review. There can be occasional delays which may affect the delivery timeframe between customs and the parcels final destination. This is out of our control so please leave enough time between your order for customs to release your item.
Will you have to pay taxes or duties on my order?
Regulations for import duties and taxes applied to international purchases made online vary from country to country.
- TWOSIX. PTY LTD does not cover any duties and taxes which may be applied to your order by your local government.
- Any duties payable are separate to your order amount and payable directly by the customer.
- Please contact your local customs offices for more information.
We understand purchasing swimwear online can be difficult, so we want to make it super easy for you to feel comfortable to do so.
What is our returns policy?
We offer returns or exchanges within 14 days of receiving your times.
- Your items will only be accepted unworn, unwashed, with all original tags and hygiene stickers attached.
- Underwear must also always be worn when trying on swimmers for hygiene purposes.
- Refunds are not offered for sale items or discounted offers.
- In the event a return does not meet the set standards, TWOSIX. reserves the right to reject the return.
- Refunds and replacements will be issued for manufacturing faults, however please note this does not include general wear and tear.
- We cannot guarantee sizes or styles will be available when exchanging items, if this is the case we will provide a full refund of the item.
Email us at email@example.com for your exchange/refund form.
What if your order arrives damaged or there is a fault?
Our products are individually inspected to ensure they meet the highest standards however, if you have concerns please email us immediately at firstname.lastname@example.org. Be sure to provide details of our faulty item, and supporting photos.
In the circumstance the garment is deemed faulty:
- We will issue a replacement of this style with a return parcel for the faulty item to be returned to us.
- If the faulty item is no longer in stock we will issue you a credit note of the full amount to use towards another item.
In very rare circumstances, the online store may experience technical discrepancies.
In the case you were able to purchase a sold-out size or style, we will notify you via email as soon as possible and provide a refund or exchange.